Shipping & returns - Make Art Supplies

Shipping & returns

We’re committed to providing our customers with an exceptional shopping experience, both in terms of quality products and service. Below, you’ll find our policies regarding shipping and returns to help ensure your satisfaction with every purchase.

Shipping Policy

Domestic Shipping:
We ship to all 50 states, offering standard shipping rates. Orders typically process within 1-2 business days, with an estimated delivery time of 3-7 business days after dispatch. Shipping costs are calculated at checkout based on order size and destination.

Order Tracking:
Once your order is dispatched, you will receive a tracking number via email, so that you may track your package’s progress.

Shipping Issues:
For lost or damaged items, please contact us at [email protected] or call (570) 772-8101 immediately. We will work with you to resolve the issue promptly, either through a replacement or a refund, depending on the nature of the issue.

Return Policy

Satisfaction Guarantee:
If you’re not satisfied with your purchase, we’re here to help. You can return your item(s) within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging.

Return Process:

  • Contact us at [email protected] or (570) 772-8101 to initiate your return.
  • Provide your order number and the reason for the return.
  • We will provide you with a return shipping label and instructions on how to send back the product(s).
  • Once we receive and inspect the returned item(s), we will process your refund or exchange as requested.

Non-returnable Items:
Please note, certain items cannot be returned due to their nature, such as custom products or items sold on clearance. These items will be clearly marked as non-returnable on the product page.

Refunds:
Refunds are processed to the original method of payment within 5-7 business days of receiving the returned item(s).

Contact Us

Should you have any questions or concerns regarding your order, our return, or shipping policies, please do not hesitate to contact us:

Make Art LLC
1307 Park Ave Studio #4
Williamsport, PA 17701 United States

Phone: (570) 772-8101

Email: [email protected]

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